IMPORTANT CONSUMER INFORMATION

This lender is licensed and regulated by the New Mexico Regulation and Licensing Department, Financial Institutions Division, P.O. Box 25101, 2550 Cerrillos Road, Santa Fe, New Mexico 87504.

To report any unresolved problems or complaints, contact the Division by telephone at (505) 476-4885 or visit the website: www.rld.state.nm.us/financialinstitutions/

COMPLAINT PROCESS

Most lenders understand the value of good customer relations.  If you have a problem with your lender, a complaint can be filed either with the company’s home office or the state agencies who regulate these companies.  Usually, a WRITTEN request to the lender is easiest and quickest way to get the facts and the help you need.

Listed below are the names and addresses that you may contact.

Lucky Loans
PO Box 692
Spicewood, TX  78669
complaints@excelfinco.com
(512) 649-3394

This business is regulated by the

REGULATION & LICENSING DEPARTMENT STATE OF NEW MEXICO
Financial Institutions Division
2550 Cerrillos Road
Santa Fe, New Mexico  87505
505-476-4885